Refund policy

Returns & Exchanges Policy

At Claire's Comfort, we want every customer to shop with complete peace of mind. That is why we offer a 30-day return window from the date you receive your order.

Conditions for Returns Finding the perfect fit is important, but for a pair of shoes to be eligible for a return, they must be:

  • Unworn and in perfect condition: We highly recommend trying your new shoes on a clean, carpeted surface to avoid any scuffing or damage to the soles.

  • In their original shoebox and packaging: The original shoebox must be included and in good condition.

  • Verifiable: Returned with the order number or proof of purchase.

To initiate the returns process, please email us at: contact.clairescomfort@gmail.com. Our customer service team will provide you with the return shipping address and all necessary instructions.

Damaged, Faulty, or Incorrect Items If you receive footwear that is faulty, damaged, or completely different from what you ordered (e.g., the wrong size or colour), please contact us within a few days of delivery. Please provide:

  • Your order number;

  • A brief description of the issue;

  • A clear photo or video of the received shoes (including a picture of the soles and the size label).

Once verified, we will offer an immediate replacement or a full refund, depending on the specific situation.

Exchanges Need a different size or colour? If you wish to exchange an item, please contact us via email. We will do our utmost to help you find the perfect fit, subject to product availability.

Refunds Once your return is received and inspected at our facilities, we will send you an email to notify you of the approval or rejection of your refund. If approved, the funds will be automatically processed back to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

Return Shipping Costs With the exception of faulty items, damaged goods, or errors on our part (such as sending the wrong item), return shipping costs are the responsibility of the customer.

Non-Returnable Items To ensure the highest quality for all our customers, any shoes that show signs of outdoor wear, have scuffed soles, or are missing their original shoebox are not eligible for a return. Items clearly marked as "Final Sale" cannot be returned or exchanged.