Shipping policy

Shipping Policy

At Claire's Comfort, we work hard every day to make your footwear shopping experience simple, secure, and enjoyable. All orders are carefully prepared and shipped to the address provided by the customer at checkout.

Order Processing Time Orders are typically prepared and packed within 1–3 business days from payment confirmation. During busy periods, special promotions, or statutory holidays, processing times may be slightly extended.

Shipping Time Once shipped, delivery typically takes 5–12 business days. Delivery times may vary depending on your specific location in Canada, the courier company, and any external delays (such as extreme weather conditions) that are beyond the direct control of Claire's Comfort.

Free Shipping We are proud to offer free Canada-wide shipping on all orders. Once your order has been shipped, you will receive an email with your tracking number.

Order Tracking Every pair of shoes is sent with tracked shipping. Your tracking code will be emailed to you as soon as it becomes available. Please note that it may take a few days for the tracking information to update on the courier's system once it leaves our facilities.

Incorrect or Incomplete Address The customer is responsible for providing the correct shipping address. If you notice an error in the details provided, please contact us as soon as possible at: contact.clairescomfort@gmail.com. We will do our utmost to amend the address before shipment. However, once the package has been shipped, we cannot guarantee that the address can be changed or intercepted.

Lost or Damaged Packages If your order is lost in transit or arrives damaged, please email us with your order number and, where possible, attach clear photos of the package and the footwear. We will investigate the matter promptly and offer a suitable resolution, such as an immediate replacement or a full refund.